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Troubleshooting Exchange Orders

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If you experience any issues with your orders or transactions on the exchange, there are a few steps you can take. Verify the type of order made. Market orders cannot be modified once placed. Limit orders may be cancelled up until the point that they are filled. Please follow these links for further information about market and limit orders. Once an order has been placed and subsequently cancelled the cancellation must be confirmed in the system which may take some time. If the funds have not been made available in your account by the end of the business day, please reach out to our support team by placing a support request.

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