Search our help centre or submit a support request.

Withdrawal Troubleshooting


When withdrawing fiat currencies, the funds will not be made available immediately in your bank account. Withdrawals within Canada are expected to be available by the end of the business day or beginning of the following business day. With international funds, you should expect to see the funds deposited to your account within 10-12 business days. If you experience any issues with or have any questions related to your withdrawal, please ensure to wait the allotted time for the withdrawal to complete. If the allotted time has elapsed and your bank cannot verify the deposit to your account, please reach out to our support team with a support request. Be sure to include the amount of the withdrawal, the date it was placed, and the type of currency withdrawn (CAD, USD, EUR).

Was this article helpful?
0 out of 1 found this helpful